January 22, 2019

In the past articles, we talked about the importance of improving communication between managers and staff of the Château Vaudreuil Hôtel & Suites. Then, the sale’s approach needs to be linked to the process in order to better present the hotel’s features and thus incr...

January 12, 2019

Here are the main behavioral changes that sellers must adopt to sell more. This week we're talking about the first step of the new funnel - Dream / Inspire.

They Dream, We Inspire

This is the very start of the buyer's journey. They haven't given it a lot of thought yet,...

November 28, 2018

In the last article, we discussed the need to improve communication between managers and staff at the Château Vaudreuil Hôtel & Suites in order to re-establish a sense of unity and good coordination between them. From this point on, it becomes a priority to train the s...

November 21, 2018

We all know that phones are ringing less and requesst for proposal are mostly sent to us electronically by third parties such as CVENT. It's harder to get a response to cold calls and some customers seem to spend a lot of time on LinkedIn. In reality, what has changed...

October 28, 2018

It isn’t as simple as that! Obviously, this is what we want in any organization, but it takes a great deal of vision, assistance, and mostly engagement to achieve this level of customer service.

In this first of three articles, you will see the importance...

October 3, 2018

As a manager at the helm of a team it is your responsibility to make your employees’ lives as easy as possible so that they are happy. Moreover, there is a clear correlation between happy employees and happy and loyal customers. And what do happy customers do? They rec...

August 18, 2018

Regardless of the industry, every business wants to boost sales and drive larger profits in today’s economy. Even if you’re already making solid sales, there’s always potentialfor improvement. One of the most effective techniques is up selling, whether an upgrade or ad...

June 17, 2018

You possibly held a job in customer service where you have been put in a position where you felt you had to “Multi-task” customer service and daily tasks. We've also seen a line up out the door and you are short a person because they “called in sick.” It is not the gue...

May 19, 2018

" If 2017 allowed Montreal to beat records of attendance, 2018 could smash them. " This is what wrote, last September, Nathaëlle Morrissette of La Presse+. With that said, are you ready to deal with more clientele?

When the occupancy is high, it is a good idea to think...

May 19, 2018

Imagine that your company pays the equivalent of 402 workdays, in one year, to say nothing on the phone. It is a lot of money for not much, don’t you think?

Well this is what one of our customers pays for his 38 branches. A little more than 10 days of time-outs by branc...

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