There are two ways in which you interact with a client: by taking an inquiry (where the client calls you or comes to your place of business), or by making a sales call (where you’re the one calling or visiting the client). In this article, we’re focusing on how to start well when taking an inquiry. Let's look at this from the customer's point of view first. Imagine the situation where you need to plan a meeting and there’s this hotel across from your office where you’ve been
A person checks into a hotel for the first time in his life, and goes up to his room. Five minutes later he calls the desk: "You've given me a room with no exit! How do I leave?" The desk clerk says: "Sir, that's absurd. Have you looked for the door?" The client answers: " Well, there's one door that leads to the bathroom. There's a second door that goes into the closet. And there's a third door I haven't tried, cause it has a 'do not disturb' sign on it."
The ball is in your court! If your sales people leave the next step in the hands of the buyers, they will not succeed in sales. To increase your conversions, make sure to include a follow-up process in your everyday approach to business. Too often, when listening to mystery shop calls (one of our means to evaluate your customer service) made prior to a Sales training class, I hear phrases like «I'll send you the proposal and call me if you have any questions.» We also hear th
"Our reservation agents are now more confident when selling our hotels, are better equipped to overcome objections, and have an easier time cross-selling our properties." – Johane Thibault, Vice-President of Operations, Mayfair Hotels and Resorts, (Vancouver, BC) Click here for more testimonials.