When a customer engages you for a sale, how do you respond? Are you asking them the right questions? Click here for Signature's full article written by Francis Prézeau for Hôtelleriejobs: Six Tips You Need to Know to Improve Customer Service Today!.
Do you know the difference between upselling and cross-selling? Experience shows that one client out of two might be interested in upgrades or additional services. This means that when not using the upselling or cross-selling techniques, your team members are literally leaving money on the table! Click here for Signature's full article written by Alethea Porter for Hôtelleriejobs: Upselling and Cross-Selling in Today's Economy.
Are you in a position to “Inspect what you Expect”? In every industry- whether retail, restaurant, grocery, banking, hospitality or entertainment, all companies want their management and front line team members to deliver legendary service and exceed brand standards to all customers. To do this we will usually create compliance standards and guidelines, but as a business owner how do we know if these standards are being followed? While we expect compliance therefore ensuring
A lot of sales aren’t concluded simply because they just aren't a good fit at this time. In that case, it's the perfect opportunity to find out if your prospects know someone who would a good fit. Click here for Signature's full article written by Julie Charbonneau for Hôtelleriejobs: Why are referrals so important ?
Did you know that repeat customers spend 67% more than a new one? One of the 10 very good reasons to put more energy into creating customer loyalty, presented in this article by Francis Prézeau, published on Linkedin.
It doesn't matter what industry you're in or what position you hold because knowing how to build rapport can bring you countless opportunities. In sales, it is an essential skill to become successful. Click here for Signature's full article written by Julie Charbonneau for Hôtelleriejobs: The art of building a rapport