We like to see what cool ideas our clients come up with to promote their products. Here's a good example of community outreach from Rocky Mountain Equipment (the largest independent dealer of Case IH and Case Construction equipment in Canada, and the second largest in the world). They may be big but they haven't forgotten how to stay in touch at the local level. A popular December post on their Facebook page featured this photo. One of their service technicians participated w
Did you know that statistically, we are more afraid of public speaking than spiders or the dark? Click here for Julie Charbonneau's article for Hôtelleriejobs: Do you suffer from glossophobia? (an adaptation of a publication by Celine Klinker from Signature WorldWide).
Many of our clients in the hospitality industry are currently under renovations, and we can see how it raises serious customer service concerns! If you are considering renovating, we recommend you read this excellent article (by David Hamilton, VP of Signature Worldwide, adapted by Francis Prézeau), which we published recently on Hotelleriejobs. It is filled with pointers to maintain a legendary customer service, even while certain services are disrupted, and actually create