No common goal, no team, or no T.E.A.M., where Together Everyone Achieves More. Click here for the full version of Signature's article by Alethea Porter on team building for our partner Hotelleriejobs: Team Building.
It’s been estimated that less than half of the information learned will be exhibited on the job immediately after training unless there is a support process. Within one month 90% of training will be lost. After one year…most will say when asked, “what training?” Not good! Click here for the full version of Signature's article by Francis Prézeau for our partner Hotelleriejobs: How to make the training stick
"Recently, I traveled to Quebec for a business trip. After a full day of never ending meetings, I drove three hours to Quebec. When I arrived, I was tired and just wanted to get to my room. I ambled up to the front desk at my hotel and was greeted by Nathalie. I had a legendary experience..." Click here for the full version of Signature's article by Julie Charbonneau for our partner Hotelleriejobs: Value for your dollar
We like to see what cool ideas our clients come up with! Here's a great example on how to demonstrate to your customers that you truly have their wellbeing at heart. (What better topic on this Valentine's Day!) On the home page of our new client Alt Ottawa, visitors are invited to get "outside of their room". The hotel could have simply listed the amenities like everyone else but instead, they chose to use an expression that speaks personally to the client, referring indirect
No need to "sell" again your product when dealing with a repeat customer, but you still have to go through your sales process: Connect (with smiles, eye contact, undivided attention), Discover (what they need), Deliver (exactly that), and Close (by sincerely thank them). Signs of appreciation, mainly for a repeat customer, is probably what is valued the most. Click here for the full version of Signature's article by Francis Prézeau for our partner Hotelleriejobs: How to treat