Would you like to hear the best tip on how to give feedback that can truly helps your employees? Stop telling to someone that he did a good job! (an utterly useful article that our president Francis Prézeau wrote for our partner HôtellerieJOBS). Feedback done properly is highly motivating and the best tool to help your employees continue in the right direction.
In this article, Julie Charbonneau explains how, despite her 20-year experience in sales, she learned much more when she joined the ranks of Signature Canada. Her point? It's hard to improve yourself when you can't know what you don't know! See for yourself: The #1 rules in sales (written for our partner HôtellerieJOBS).
"I was recently flying from Toronto to my hometown in Calgary via Pearson International Airport, and even though I am a well-seasoned traveler the whole experience frustrated me." Your staff's lack of empathy towards customers who are having a frustrating experience with your services could be very costly! Read this article written by Alethea Porter for our partner Hôtelleriejobs, where she makes an excellent case for helping your team develop empathy: Empathy in Customer Ser
We are always interested to see what strategies our customers use to please their clients. Caesars Windsor took it to the next level, by taking actions that benefit its surrounding community as well. Good call! In the Events section of their home page, they describe a series of CODEGREEN initiatives to help people do their part for the environment: • They partnered with the City of Windsor to create a green event on a public square. • They created a Green Expo Day in their fa
Don't underestimate the curiosity of your customers. Why do you think programs like How it's made are so popular? Every business should offer ‘backstage’ tours or service samples in an effort to expose prospects to their product or service. You don't think it applies to your business? Think of the things that would provide ‘gee whiz’ moments to visitors or users if they were shown how it's made. Our colleague Julie Charbonneau has a lot to say about this in her recent article