Personally, I always read reviews before purchasing clothes, items or reserving any lodging or vacation online. Reviews written by people I have never heard before are often the tipping point in my decision process. Insane, right? Well, I’m part of the majority that believes online reviews are more genuine than what companies allow us to see and read on their website. I’m such an advocate for online reviews that that once I have consumed a product or service, I then feel it’s
It seems to me that several people working with the public, both on the telephone or at the counter, do not really understand what their role is in front of customers.
I was at a car dealership last week for a routine inspection. As many customers remain there while waiting for the work to be completed, they sensibly installed a coffee area where you can find bottled water, fruits and other little treats. It is a friendly place where the customer helps himself.
In today’s culture and with all of the choices consumers have, we must ensure that we do not let any of our guests walk out the door not being a raving fan. Things will go wrong. It is how we react to these situations that our customers will judge us on. As human beings, we all want to be heard, to feel important and feel that we are spending our hard-earned money with the right vendors who appreciate us.
I was at a large chain restaurant for dinner with a group of friends
This funny Rent-a-Fish concept by the creative manager of the hotel Van der Valk in Charleroi, Belgium has made people talk! As he told The Independent: "The idea was to surprise our guests, as we always try to do. It's brilliant to see how people react to it. They smile, they take pictures to put on social media. We rent a few fish per week."
Another great example that no initiative is too small when it comes to legendary customer service.