In the words of Eleanor Roosevelt: “No one can make you feel inferior without your permission.” Great advice, but do you ever let unhappy customer’s words ever get you down?
As service providers, we need to learn to handle customer complaints without feeling personally attacked and getting angry or defensive. It doesn’t help, it just hurts both you, the service provider, and the customer. Yes, mistakes will happen. When we are dealing with human beings and technology – thin
Sales people used to be considered the experts in whatever product they were selling because searching for alternatives used to be time-consuming and difficult. Well, this is not the case anymore! Read this 1st installment of a series of three articles on generating leads through social media by Julie Charbonneau: Generating leads through social media. We also encourage you to learn more about our Social Media Strategy training program!
Regardless of the industry, every business wants to boost sales and drive larger profits in today’s economy. Even if you’re already making solid sales, there’s always potential for improvement. One of the most effective techniques is up selling, whether an upgrade or add-on is offered to an existing purchase. If you’ve ever been asked if you would like fries with that – you have experienced this technique first hand. To be an expert at upselling there are some tips that we sh