We talked about kindness and customer service in our article Do you like surprises?, and it made us wonder what other marketers have to say about kindness and surprises. Check out this fantastic article by Shopify: Six ways to surprise and delight your customers. It might give you a couple of good ideas! Here's one of the great examples found in the article: Ritz-Carlton employees are trained to anticipate the unexpressed wishes of their guests. During one stay the receptioni
Are you clear enough, in your encouragements, so that your employees know exactly what they did well? When you meet an employee to tell him(her) that he(she) must improve, do you always obtain the expected result? Feedback is the information, in connection with work, that allows the person who receives it to adapt, change or to maintain their behaviors or attitude. " Good work " does not go in that direction! If you want the employees to repeat their behavior, it is necessary
You probably know how to ride a bike and swing a golf club, right? This kind of training that sticks with you for a lifetime. So, why can't business training be like this? In this article, Julie Charbonneau explains how to ensure that your training investment will result in lasting change in your employees’ performance.
No training certainly is an explanation for poor performance. But so is lack of support. In his article It never gets done by itself, Francis Prézeau uses the successful example of one of his clients to illustrate what best practice for truly supporting your team looks like.