Call Centres Training

Price isn’t everything! So what is?

Do your agents affectively identify customer needs?

Do they create value for each caller before quoting room rates?

Do they confidently ask for the reservation?

Your call centre agents are the key to finding out what's most important to each caller and showing them why you offer the best solution.

Who Should Attend?


In this 1-2 day session, Signature Canada teaches customer service representatives a Magic Formula for handling reservation inquiries, improving guest experiences and selling more rooms.


Who Should Attend?


  • Guest Service Representatives

  • PBX Operators

  • Front Desk Agents

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Learning Objectives
Learning Objectives


Through a variety of techniques, including role-playing, attendees will learn when, how and why to:


  • Establish rapport with potential customers

  • Identify caller needs

  • Build value before quoting rates

  • Ask for a commitment


Call Center Edge is different from other training programs. It’s a comprehensive system that creates lasting improvements in the skills of your agents and immediate impact on customer service, conversion rates and revenues. Our clients also see reductions in abandon rates, handle time and employee turnover. How?


  • We start with a thorough assessment of your current program and tailor Call Center Edge to your needs.

  • We conduct dynamic and engaging on-site training events.

  • We help your staff use their new skills every day with ongoing training, coaching and mystery shopping.

  • We provide you with Web-based management reports that help you drive performance.