Call Centres Training
Price isn’t everything! Your call centre agents are the key!
Do your agents effectively identify customer needs? Do they create value for each caller before quoting room rates?
Do they confidently ask for the reservation? Your call centre agents are the key to finding out what's most important to each caller and showing them why you offer the best solution.
Training Program Description
In this 1-2 day session, Signature Canada teaches customer service representatives a Magic Formula for handling reservation inquiries, improving guest experiences and selling more rooms. Want to know how?
We start with a thorough assessment of your current program and tailor Call Center Edge to your needs.
We conduct dynamic and engaging on-site training events.
We help your staff use their new skills every day with ongoing training, coaching and mystery shopping.
We provide you with Web-based management reports that help you drive performance.
Who Should Attend?
Guest Service Representatives
Front Desk Agents
Through a variety of techniques, including role-playing, attendees will learn why, when and how to:
Establish rapport with potential customers
Identify caller needs
Build value before quoting rates
Ask for a commitment
to download our
Training Product Card
Results to Expect
Call Center Edge is different from other training programs. It’s a comprehensive system that creates lasting improvements in the skills of your agents and immediate impact on customer service, conversion rates and revenues. Our clients also see reductions in abandon rates, handle time and employee turnover.