Call Centres Training

Price isn’t everything! Your call centre agents are the key!



Do your agents effectively identify customer needs? Do they create value for each caller before quoting room rates?

Do they confidently ask for the reservation? Your call centre agents are the key to finding out what's most important to each caller and showing them why you offer the best solution.

Training Program Description


In this 1-2 day session, Signature Canada teaches customer service representatives a Magic Formula for handling reservation inquiries, improving guest experiences and selling more rooms. Want to know how?

  • We start with a thorough assessment of your current program and tailor Call Center Edge to your needs.

  • We conduct dynamic and engaging on-site training events.

  • We help your staff use their new skills every day with ongoing training, coaching and mystery shopping.

  • We provide you with Web-based management reports that help you drive performance.


Who Should Attend?


  • Guest Service Representatives

  • PBX Operators

  • Front Desk Agents

Learning Objectives


Through a variety of techniques, including role-playing, attendees will learn why, when and how to:


  • Establish rapport with potential customers

  • Identify caller needs

  • Build value before quoting rates

  • Ask for a commitment



to download our


Training Product Card


Results to Expect


Call Center Edge is different from other training programs. It’s a comprehensive system that creates lasting improvements in the skills of your agents and immediate impact on customer service, conversion rates and revenues. Our clients also see reductions in abandon rates, handle time and employee turnover.