Customer Experience Training

In today’s business environment, companies are realising that a satisfied customer is not enough.

Research indicates that up to 80% of all customers who leave for a competitor report having been satisfied with the previous company. Signature Canada’s Customer Experience Edge is an organization-wide approach to creating a customer service culture that turns satisfied customers into loyal customers.

Training Program Description


In just over two years, this comprehensive, enterprise-wide program will teach participants strategies and techniques for promoting customer loyalty, which is the key to increasing revenue. Participants learn to create and manage the customer experience by improving awareness, building relationships and taking ownership.


Who Should Attend?

Any and all customer-facing Hospitality departments:


  • Reservations
  • Sales
  • Marketing
  • Front Desk
  • Bellman
  • Transportation
  • Concierge
  • PBX/Call Center
  • Spa
  • Retail
  • Security
  • Housekeeping
  • Food & Beverage
  • Maintenance
  • Activities


Or all departments involved in an aspect of the customer's experience within a non-hospitality company. 

  • Call centre

  • Sales

  • Marketing

  • Road Service

  • Shop

  • Rental

  • Parts

  • Driver trainer

  • Accounting

  • Logistics

  • Support staff

  • Coordinators

  • SSG

  • Dock service

Download our


Training Product Card


Learning Objectives: 


Through a variety of techniques, including role-playing, employees will learn how to create and manage the customer experience by:


  • Improving Awareness

  • Building Relationships

  • Taking ownership


to download our


Training Product Card


Results to Expect


Customer Experience Edge will provide training solutions that enable you to:


  • Increase customer satisfaction ratings

  • Achieve industry quality ratings

  • Differentiate yourself from the competition

  • Manage cultural change

  • And much more!

Are you ready to experience ART in motion in your organisation?