Customer Experience Training
In today’s business environment, companies are realising that a satisfied customer is not enough.
Research indicates that up to 80% of all customers who leave for a competitor report having been satisfied with the previous company. Signature Canada’s Customer Experience Edge is an organization-wide approach to creating a customer service culture that turns satisfied customers into loyal customers.
Training Program Description
In just over two years, this comprehensive, enterprise-wide program will teach participants strategies and techniques for promoting customer loyalty, which is the key to increasing revenue. Participants learn to create and manage the customer experience by improving awareness, building relationships and taking ownership.
Who Should Attend?
Any and all customer-facing Hospitality departments:
- Front Desk
- PBX/Call Center
- Food & Beverage
Or all departments involved in an aspect of the customer's experience within a non-hospitality company.
Training Product Card
Through a variety of techniques, including role-playing, employees will learn how to create and manage the customer experience by:
Results to Expect
Customer Experience Edge will provide training solutions that enable you to:
Increase customer satisfaction ratings
Achieve industry quality ratings
Differentiate yourself from the competition
Manage cultural change
And much more!