Customer Experience Training

In today’s business environment, companies are realising that a satisfied customer is not enough.

Research indicates that up to 80% of all customers who leave for a competitor report having been satisfied with the previous company. Signature Canada’s Customer Experience Edge is an organization-wide approach to creating a customer service culture that turns satisfied customers into loyal customers.

Training Program Description

In just over two years, this comprehensive, enterprise-wide program will teach participants strategies and techniques for promoting customer loyalty, which is the key to increasing revenue. Participants learn to create and manage the customer experience by improving awareness, building relationships and taking ownership.

Who Should Attend?

Any and all customer-facing Hospitality departments:

Reservations
Sales
Marketing
Front Desk
Bellman
Transportation
Concierge
PBX/Call Center
Spa
Retail
Security
Housekeeping
Food & Beverage
Maintenance
Activities

Or all departments involved in an aspect of the customer's experience within a non-hospitality company.

Call centre
Sales
Marketing
Road Service
Shop
Rental
Parts
Driver trainer
Accounting
Logistics
Support staff
Coordinators
SSG
Dock service

Download our

CUSTOMER EXPERIENCE

Training Product Card

HERE

Learning Objectives:

Through a variety of techniques, including role-playing, employees will learn how to create and manage the customer experience by:

Improving Awareness
Building Relationships
Taking ownership

CLICK HERE

to download our

CUSTOMER EXPERIENCE

Training Product Card

Results to Expect

Customer Experience Edge will provide training solutions that enable you to:

Increase customer satisfaction ratings
Achieve industry quality ratings
Differentiate yourself from the competition
Manage cultural change
And much more!