Montreal office

Phone:  450-923-0065

Toronto office

Phone: 289-430-5082

Email: info@signaturecanada.ca

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Learning Objectives
Description 
Who Should Attend?

 

Research indicates that up to 80% of all customers who leave for a competitor report having been satisfied with the previous company*. In today’s businesss environment, companies are realizing that a satisfied customer is not enough.

 

Signature Canada’s Customer Experience Edge is an organization-wide approach to creating a customer service culture that turns satisfied customers into loyal customers.

Customer Experience Training

Description

 

In just over two years, this comprehensive, enterprise-wide program will teach participants strategies and techniques for promoting customer loyalty, which is the key to increasing revenue. Participants learn to create and manage the customer experience by improving awareness, building relationships and taking ownership.

 

Who Should Attend?

Any and all customer-facing Hospitality departments:

 

  • Reservations
  • Sales
  • Marketing
  • Front Desk
  • Bellman
  • Transportation
  • Concierge
  • PBX/Call Center
  • Spa
  • Retail
  • Security
  • Housekeeping
  • Food & Beverage
  • Maintenance
  • Activities

 

Or all departments involved in a aspect of the customer's experience with a non-hospitality company. 

 

  • Call centre

  • Sales

  • Marketing

  • Road Service

  • Shop

  • Rental

  • Parts

  • Driver trainer

  • Accounting

  • Logistics

  • Support staff

  • Coordinators

  • SSG

  • Dock service

Learning Objectives

 

Through a variety of techniques, including role-playing, employees will learn how to create and manage the customer experience by:

 

  • Improving awareness

  • Building relationships

  • Taking ownership

 
Are you ready to experience ART in motion in your organization?

 

Customer Experience Edge can provide training solutions that enable you to:

 

  • Increase customer satisfaction ratings

  • Achieve industry quality ratings

  • Differentiate yourself from the competition

  • Manage cultural change.

Download our

CUSTOMER EXPERIENCE

Training Product Card

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