Learning Objectives
Description
Who Should Attend?
Ensure Guest Satisfaction
Today’s hospitality professionals agree that hiring and retaining
the highest caliber of service representatives is a top priority to ensuring guest satisfaction.
These representatives play a vital role in generating repeat business and boosting service scores, which is why the Service Edge training program was created.
Hospitality Training
Description
Signature will teach your staff how to help customers, act on guest requests and handle challenging situations with one- to four-days of Service Edge training. With this program, participants learn to impact guest impressions, while increasing repeat business and service scores.
Who Should Attend?
Any and all customer-facing Hospitality departments:
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Reservations
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Bellman
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Concierge
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Housekeeping
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Maintenance
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Food & Beverage
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Transportation
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Retail
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Activities
Learning Objectives
Through a variety of techniques including role-playing, employees will learn when, how and why to:
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Provide legendary service at every customer touchpoint
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Build rapport with guest during check-in and check-out to enhance the customer experience and build customer loyalty
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Handle guest requests in a way that guarantees guest satisfaction
By using Service Edge to improve guest impressions from arrival to departure, your employees, your guest and your business will benefit.