Investing in the human factor!
We spend a few thousands of hours a year training our clients’ employees and changing their sales and service behaviours.
We align organisations, their employees and their customers by inspiring and developing their people. We do this to help our customers be uniquely competitive and achieve their business goals.
Signature’s breakthrough training programs and full-scale solutions equip and motivate employees to deliver exceptional customer experiences at every touch point.
By focusing on four key areas, we help create customer-centric cultures that stick. Here’s our proven process for orchestrating legendary customer experiences:
Assessment & Design
In the first of our four-step approach, we take an objective look at your organisation’s sales and services delivery, and we tailor a program that creates positive, lasting change in your staff and your business.
Delivery, the second step, is where we motivate, teach and equip your staff to go beyond everyday sales and service to make lasting customer connections.
As the third component of our four-step methodology, Reinforcement is the consistent strengthening of your staff’s learned skills and behaviours.
Evaluation & Measurement
The results of Signature’s tailored training programs are measurable. The last and final stage of our methodology is how we demonstrate the real return on your investment.