Montreal office

Phone:  450-923-0065

Toronto office

Phone: 289-430-5082

Email: info@signaturecanada.ca

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Learning Objectives
Description 
Who Should Attend?
Ensure Guest Satisfaction

 

Signature Canada's reservations training will impact your hotel sales from day one. Our goal is to motivate your employees to deliver legendary customer service to your guests by teaching your hotel's front desk and reservations departments to ask the right questions, sell the value of your hotel and to ask for the reservation.  Increase customer satisfaction, conversion rates and raise ADR when you engage employees in Signature Canada's training program. 

 

From hello to goodbye, Signature Canada can help you sell more rooms and create happier customers. 

Reservations Training

Description

 

Signature will teach your staff how to help customers, act on guest requests and handle challenging situations with one- to four-days of Reservation Training. With this program, participants learn to impact guest impressions, while increasing repeat business and service scores.

 

Who Should Attend?

Any and all customer-facing Hospitality departments:

 

 

  • Front Desk Associates

  • Guest Service Representatives

  • Front Desk Managers

  • Reservationists

  • Revenue Managers

  • Sales Managers

  • Director of Sales

  • General Managers

Learning Objectives

 

More than customer service training, we turn your agents into hotel sales people.

At the end of our first day of training, your front desk and reservations agents have the confidence to quote the rates your property deserves. Through our engaging training process, Guest Service Representatives realise that by asking for higher rates after selling the value of your hotel, AND asking for the reservation, they can convert more inquiry calls into reservations. Your agents will feel more like hotel sales people than order takers. What would that mean for your bottom line? Would your ADR increase if instead of offering discounts firsts, your agents explained the benefits of staying at your hotel?

Through a variety of techniques, including role-playing, employees will learn when, how and why to:

  • Establish customer rapport

  • Identify customer needs

  • Build value before quoting rates

  • Ask for a commitment.

 

Download our

RESERVATIONS

Training Product Card

HERE