Renovating soon? Plan your customer service carefully!
Many of our clients in the hospitality industry are currently under renovations, and we can see how it raises serious customer service concerns!
If you are considering renovating, we recommend you read this excellent article (by David Hamilton, VP of Signature Worldwide, adapted by Francis Prézeau), which we published recently on Hotelleriejobs. It is filled with pointers to maintain a legendary customer service, even while certain services are disrupted, and actually create value during renovations. See To Tell or Not to Tell When You Are Renovating - It's a Very Important Decision.