A few tips on how to proceed with your repeat customers

No need to "sell" again your product when dealing with a repeat customer, but you still have to go through your sales process: Connect (with smiles, eye contact, undivided attention), Discover (what they need), Deliver (exactly that), and Close (by sincerely thank them). Signs of appreciation, mainly for a repeat customer, is probably what is valued the most.

Click here for the full version of Signature's article by Francis Prézeau for our partner Hotelleriejobs: How to treat those repeat customer and still cover the sales process?

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