Does your front line master the ART of customer service?

"Recently, I traveled to Quebec for a business trip. After a full day of never ending meetings, I drove three hours to Quebec. When I arrived, I was tired and just wanted to get to my room. I ambled up to the front desk at my hotel and was greeted by Nathalie. I had a legendary experience..."

Click here for the full version of Signature's article by Julie Charbonneau for our partner Hotelleriejobs: Value for your dollar

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