Put yourself in their shoes!
"I was recently flying from Toronto to my hometown in Calgary via Pearson International Airport, and even though I am a well-seasoned traveler the whole experience frustrated me."
Your staff's lack of empathy towards customers who are having a frustrating experience with your services could be very costly! Read this article written by Alethea Porter for our partner Hôtelleriejobs, where she makes an excellent case for helping your team develop empathy: Empathy in Customer Service.
Then, contact us to discuss how we could help your company improve its customer service to do just that!