Run Claude, run!

May 8, 2017

Our client, the Hyatt Regency in Montreal, really knows how to put itself in its customers' running shoes!


They recently posted a photo of Claude, one of their front-desk agents, running at what seems like a quite decent paste, inviting their customers to join the hotel's runners team on a 13-km path every Friday, all year-long, with a link to the fitness section under the Hotel Info tab on their home page.


Once there, visitors learn that:

1) The fitness facilities are open 24-hour!

2) For those who prefer outdoor exercice, they offer to meet Claude at the front desk either on Wednesdays at 6:30 a.m. or Fridays at 5 p.m. for some serious cardio workout along a 13-km path on Mount-Royal or Canal Lachine.

3) They even provide a link to the map of the running circuit, for those who would want to do it in their own time.


This kind of customer service works on so many levels: it provides the client with a local experience, an opportunity to meet people, and a chance to better connect with the staff.


And it exploit in the best of ways the multiple talents of this hotel's staff. Kudos!






Share on Facebook
Share on Twitter
Please reload

Featured Posts

Protect your (training) investment!

February 21, 2017

Please reload

Recent Posts
Please reload

Search By Tags
Follow Us
  • Facebook Basic Square
  • Twitter Basic Square
  • Google+ Basic Square


  • Facebook Social Icon
  • LinkedIn Social Icon
  • Twitter Social Icon
  • Google+ Social Icon

Montreal office

Phone:  450-923-0065

Toronto office

Phone: 289-430-5082