Time to go soft on your customers!

May 10, 2017

Soft skills take guests right to the brain’s emotional reflex centre! They are the express train for our guests feeling they are receiving great service, especially exceptionally great service!

 

Our colleague Alethea Porter knows a thing or two about soft skills. See the full article she wrote for our partner HotellerieJOBS: Soft Skills and Customer Service.

 

 

 

 

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