Multi-tasking with triple As in mind

Big line-up. Overwhelmed staff. Of course, you'll need to multitask if you want to get things moving. But beware! This can't happen to the detriment of your customers!

The best way to service multiple customers is to remember that every customer needs to feel that his or her business is important to your organization. In this article for our partner HotellerieJOBS, Alethea Porter proceeds to give great advice to do this easily and efficiently, using the triple As: Acknowledge, Apologize & Appreciate: Multi-Tasking Customer Service.

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